DO YOU HAVE ANY STORES?
Currently we don’t have any store but we will inform you via our instagram and website whenever we join any event.
CAN I MODIFY MY ORDER AFTER I CHECK OUT?
Unfortunately you can’t do so.
CAN I PAY TO OTHER BANK ACCOUNT? (BESIDES BCA AND MANDIRI)
At the moment, we only provide 2 bank accounts: BCA and Mandiri. You can transfer funds from other banks but we need 1-2 business days to receive the money, so it will delay your shipment by 1-2 business days.
CAN YOU ALTER OR MAKE ANY BIGGER/SMALLER SIZE?
Most of our products are free size and the measurements for each product are available at product details. Unfortunately, we don’t accept alteration.
CAN I PAY WITH CREDIT CARD?
Unfortunately no.
CAN I GET MY ORDER FASTER?
Yes you can, by selecting JNE YES as your shipping method.
CAN YOU SHIP MY ORDER VIA GOJEK?
Unfortunately no.
HOW CAN I TRACK MY ORDER?
Yes you can, we will send you your airway bill number and you can track your shipment from JNE website.
I HAVEN’T RECEIVED MY ORDER AND ITS ALREADY LATE FOR COUPLE DAYS
Please send us an email to ………… or SMS/Whatsapp us to +62821-22222-550.
CAN I EXCHANGE/RETURN SALE ITEMS?
Unfortunately no.
HOW LONG WILL YOU KEEP MY ORDER BEFORE I MAKE A PAYMENT?
We will keep your items for 1x24 hours before you confirm payment. However after 24 hours, your order will automatically be cancelled if you don’t confirm your payment.
CAN I REFUND OR EXCHANGE MY ORDER?
See “Return & Exchange Policy” page for more information.
WHY MY ORDER HAS DIFFERENT COLOR THAN THE ONE ON WEBSITE?
We tried our best when capturing our product to be as identical as possible with the original product. However, due to lighting and screen monitor display, the color may be different.
WHEN WILL YOU SEND MY ORDER?
We pack and send your order every Monday, Wednesday and Friday. You may find further information on our “Shipping Policy” page.
IS MY INFORMATION KEPT PRIVATE?
Yes, we keep all our customers’ information private and confidential and we won’t share or sell it to third party. For more information, you can see our Terms & Condition page.
